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Saturday, June 27th 2009

23:05 (961 days, 5h, 51min ago)

Better Phone Service

I really hope I do not end up with the same situation as what my officemate had a few months ago. She thought she took a better deal by signing up to this phone company for phone and internet service at her home. They promised that she will get her connection within a few days but what do you know, weeks passed and several follow-ups later, there was still no connection. It was only after she threatened to sue the company and requested for the refund of her payment that they started to explain the reason for the delay. Apparently, their schedule to put up new cables in her area got delayed; but they should have informed her of this instead of letting her wait. They should have contacted her immediately to explain the cause of delay and should have given her option to withdraw or to continue. I told her that she should have checked and compared the phone company’s service record first before she finalized her decision. Nowadays, good phone service like Qwest phone service can provide better deals and better quality service to their customers.

Anyway, recently I have been complaining about our internet server’s unreliable connection and the not-so-good customer service that I had to contend with (read: nobody’s answering their customer help line and for those times that somebody did, they were really not of help).  These caused a lot of problems for me as I had work assignments that depended entirely on the internet aside from the fact that I am getting addicted with youtube nowadays. 

I initially thought that it was my computer that was causing some problems but when I saw similar complaints by fellow plurkers as well as people I know who used the same service provider, I found out that it was actually my phone company that has been giving me problems.

The situation can really be frustrating especially if I have some deadlines to beat. Of course, watching youtube could not be as fun if the internet connection is not fast as that of Qwest high speed Internet.

So, now I am thinking of finding phone and internet service such as Qwest that could provide better internet connection. Better yet, if their customer service is really of good quality.  

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